Reference

Privacy Policy for your d8bqm account

This Privacy Policy explains how d8bqm handles the details you share when you open an account, add money through UPI, Paytm or PhonePe, or contact us for help.

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d8bqm Privacy Policy for your d8bqm account
CONTACT PATHS

Ways to ask about privacy

If you want a copy of the data we hold, need a correction, or want to ask how a payment trace appears in your account, use the paths below.

Email request Write to [email protected] from the email on your account and include the change you want. We use that address for access, correction and deletion requests tied to privacy records.
Account form Open the privacy form after login to ask for a copy of stored data, a correction, or a deletion check. The form helps us verify the request against your account record.
Chat desk Use chat when you need a quick answer about cookies, payment traces, or retention periods. We route privacy chats to the same team that handles written requests and follow up in your account.
SAFE HANDLING

How we protect your records

We handle privacy controls with account checks, limited access and clear record keeping.

Data minimisation

We ask only for the details needed to open your account, handle UPI, Paytm or PhonePe activity, and answer privacy…

Cookie controls

Cookies store login state, device language, and session safety flags. They do not read your private files.

Account security

Your password is hashed, and sensitive actions use extra confirmation before they reach our team.

Retention windows

We keep records only as long as needed for account service, fraud checks, dispute handling, and legal duties.

Change requests

If your phone number, name, or email changes, send the update from the account that matches the record.

Contact trail

Each privacy request gets a tracking trail so you can follow the status without repeating the same details.

Common privacy questions for your account

These answers explain the basics of our privacy handling, including what we collect, how we store it, and how you can ask for a change. If your account details, payment trace, or contact details need an update, use the same verified channel you used to open the account. Where local law limits a request, we will tell you which record must remain and how long it stays.

We collect the details needed to create and protect your account, such as your contact fields, login activity, device data, and any payment trace tied to UPI, Paytm or PhonePe. We do not ask for extra details unless the record needs them.

Cookie data helps us remember your session, save language choices, and spot unusual login patterns. It also helps pages load in the right format for your device. You can clear cookies in your browser if you want to reset them.

Yes. Send a verified request through email, chat, or the account form, and we will share the records we can disclose for your account. If any part must stay under local law, we will explain the reason clearly.

Payment traces help us match deposits and withdrawals with the right account and keep the wallet ledger accurate. We store only the fields needed for that purpose, plus any extra record required for dispute handling or legal duties.

We keep details only for the period needed to manage your account, check payments, handle disputes, and meet legal duties. Once that period ends, the record is removed or masked so it no longer points back to you.

Use the email address linked to your account, the privacy form after login, or chat if you need a fast response. We verify the request first, then change the record or tell you what must remain.

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